//=============================== // Kayako LiveResponse // Copyright (c) 2001-2008 // http://www.kayako.com // License: http://www.kayako.com/license.txt //=============================== var sessionid = "b3d119e5e810cc749c6dc3d94fb99bda"; var country = "United States"; var countrycode = "us"; var hasnotes = "0"; var campaignid = ""; var campaigntitle = ""; var isfirsttime = 1; var timer = 0; var imagefetch = 19; var image1; var updateurl = ""; var screenHeight = window.screen.availHeight; var screenWidth = window.screen.availWidth; var colorDepth = window.screen.colorDepth; var timeNow = new Date(); var referrer = escape(document.referrer); var windows, mac, linux; var ie, op, moz, misc, browsercode, browsername, browserversion, operatingsys; var dom, ienew, ie4, ie5, ie6, moz_rv, moz_rv_sub, ie5mac, ie5xwin, opnu, op4, op5, op6, op7, saf, konq; var appName, appVersion, userAgent; var appname = navigator.appName; var appVersion = navigator.appVersion; var userAgent = navigator.userAgent; var dombrowser = "default"; var isChatRunning = 0; var title = document.title; var proactiveImageUse = new Image(); windows = (appVersion.indexOf('Win') != -1); mac = (appVersion.indexOf('Mac') != -1); linux = (appVersion.indexOf('Linux') != -1); if (!document.layers) { dom = (document.getElementById ) ? document.getElementById : false; } else { dom = false; } var myWidth = 0, myHeight = 0; if( typeof( window.innerWidth ) == 'number' ) { //Non-IE myWidth = window.innerWidth; myHeight = window.innerHeight; } else if( document.documentElement && ( document.documentElement.clientWidth || document.documentElement.clientHeight ) ) { //IE 6+ in 'standards compliant mode' myWidth = document.documentElement.clientWidth; myHeight = document.documentElement.clientHeight; } else if( document.body && ( document.body.clientWidth || document.body.clientHeight ) ) { //IE 4 compatible myWidth = document.body.clientWidth; myHeight = document.body.clientHeight; } winH = myHeight; winW = myWidth; misc=(appVersion.substring(0,1) < 4); op=(userAgent.indexOf('Opera') != -1); moz=(userAgent.indexOf('Gecko') != -1); ie=(document.all && !op); saf=(userAgent.indexOf('Safari') != -1); konq=(userAgent.indexOf('Konqueror') != -1); if (op) { op_pos = userAgent.indexOf('Opera'); opnu = userAgent.substr((op_pos+6),4); op5 = (opnu.substring(0,1) == 5); op6 = (opnu.substring(0,1) == 6); op7 = (opnu.substring(0,1) == 7); } else if (moz){ rv_pos = userAgent.indexOf('rv'); moz_rv = userAgent.substr((rv_pos+3),3); moz_rv_sub = userAgent.substr((rv_pos+7),1); if (moz_rv_sub == ' ' || isNaN(moz_rv_sub)) { moz_rv_sub=''; } moz_rv = moz_rv + moz_rv_sub; } else if (ie){ ie_pos = userAgent.indexOf('MSIE'); ienu = userAgent.substr((ie_pos+5),3); ie4 = (!dom); ie5 = (ienu.substring(0,1) == 5); ie6 = (ienu.substring(0,1) == 6); } if (konq) { browsercode = "KO"; browserversion = appVersion; browsername = "Konqueror"; } else if (saf) { browsercode = "SF"; browserversion = appVersion; browsername = "Safari"; } else if (op) { browsercode = "OP"; if (op5) { browserversion = "5"; } else if (op6) { browserversion = "6"; } else if (op7) { browserversion = "7"; } else { browserversion = appVersion; } browsername = "Opera"; } else if (moz) { browsercode = "MO"; browserversion = appVersion; browsername = "Mozilla"; } else if (ie) { browsercode = "IE"; if (ie4) { browserversion = "4"; } else if (ie5) { browserversion = "5"; } else if (ie6) { browserversion = "6"; } else { browserversion = appVersion; } browsername = "Internet Explorer"; } if (windows) { operatingsys = "Windows"; } else if (linux) { operatingsys = "Linux"; } else if (mac) { operatingsys = "Mac"; } else { operatingsys = "Unkown"; } if (document.getElementById) { dombrowser = "default"; } else if (document.layers) { dombrowser = "NS4"; } else if (document.all) { dombrowser = "IE4"; } function browserObject(objid) { if (dombrowser == "default") { return document.getElementById(objid); } else if (dombrowser == "NS4") { return document.layers[objid]; } else if (dombrowser == "IE4") { return document.all[objid]; } } function doRand() { var num; now=new Date(); num=(now.getSeconds()); num=num+1; return num; } function getCookie(name) { var crumb = document.cookie; var index = crumb.indexOf(name + "="); if (index == -1) return null; index = crumb.indexOf("=", index) + 1; var endstr = crumb.indexOf(";", index); if (endstr == -1) endstr = crumb.length; return unescape(crumb.substring(index, endstr)); } function deleteCookie(name) { var expiry = new Date(); document.cookie = name + "=" + "; expires=Thu, 01-Jan-70 00:00:01 GMT" + "; path=/"; } function elapsedTime() { if (timer < 3600) { timer++; imagefetch++; if (imagefetch > 20) { imagefetch = 0; doStatusLoop(); } setTimeout("elapsedTime();", 1000); } } function doStatusLoop() { date1 = new Date(); updateurl = "http://pm.helpserve.com/visitor/index.php?_m=livesupport&_a=updatefootprint&time="+date1.getTime()+"&rand="+doRand()+"&url="+escape(window.location)+"&isfirsttime="+isfirsttime+"&sessionid="+sessionid+"&referrer="+escape(document.referrer)+"&resolution="+screenWidth+"x"+screenHeight+"&colordepth="+escape(colorDepth)+"&platform="+escape(navigator.platform)+"&appversion="+escape(navigator.appVersion)+"&appname="+escape(navigator.appName)+"&browsercode="+escape(browsercode)+"&browserversion="+escape(browserversion)+"&browsername="+escape(browsername)+"&operatingsys="+escape(operatingsys)+"&pagetitle="+escape(title)+"&country="+escape(country)+"&countrycode="+escape(countrycode)+"&hasnotes="+escape(hasnotes)+"&campaignid="+escape(campaignid)+"&campaigntitle="+escape(campaigntitle); // alert(updateurl); proactiveImageUse = new Image(); proactiveImageUse.src = updateurl; // window.location.href = updateurl; proactiveImageUse.onload = imageLoaded; isfirsttime = 0; } function startChat(proactive) { isChatRunning = 1; docWidth = (winW-500)/2; docHeight = (winH-480)/2; chatwindow = window.open("http://pm.helpserve.com/visitor/index.php?_m=livesupport&_a=startclientchat&sessionid="+sessionid+"&proactive="+proactive+"&departmentid=0&randno="+doRand()+"&fullname=&email=","customerchat"+doRand(), "toolbar=0,location=0,directories=0,status=1,menubar=0,scrollbars=0,resizable=1,width=500,height=480,left="+docWidth+",top="+docHeight); hideProactiveChatData(); } function imageLoaded() { if (!proactiveImageUse) { return; } proactiveAction = proactiveImageUse.width; if (proactiveAction == 3) { doProactiveForced(); } else if (proactiveAction == 4) { displayProactiveChatData(); } else { } } function writeProactiveRequestData() { docWidth = (winW-450)/2; docHeight = (winH-400)/2; classData = "DISPLAY: none; FLOAT: left; POSITION: absolute; TOP:"+docHeight+"px; LEFT:"+docWidth+"px; WIDTH: 450px; HEIGHT: 400px; Z-INDEX: 500;"; writedata = ""; writedata += "
"; writedata += "


Need Assistance? Click "Chat Now" to chat with a Live Operator.



Chat Now No Thanks!
"; writedata += "
"; document.write(writedata); } function displayProactiveChatData() { writeObj = browserObject("proactivechatdiv"); if (writeObj) { docWidth = (winW-450)/2; docHeight = (winH-400)/2; writeObj.top = docWidth; writeObj.left = docHeight; } switchDisplay("proactivechatdiv"); } function hideProactiveChatData() { hideDisplay("proactivechatdiv"); } function doProactiveForced() { switchDisplay("proactivechatdiv"); startChat("6"); } function doProactiveRequest() { startChat("4"); } function closeProactiveRequest() { rejectProactive = new Image(); date1 = new Date(); rejectProactive.src = "http://pm.helpserve.com/visitor/index.php?_m=livesupport&_a=resetproactivestatus&time="+date1.getTime()+"&rand="+doRand()+"&sessionid="+sessionid; hideProactiveChatData(); } function switchDisplay(objid) { result = browserObject(objid); if (!result) { return; } if (result.style.display == "none") { result.style.display = "block"; } else { result.style.display = "none"; } } function hideDisplay(objid) { result = browserObject(objid); if (!result) { return; } result.style.display = "none"; } function resetChatStatus() { isChatRunning = 0; } function runURL(url) { runURLImg = new Image(); date1 = new Date(); runURLImg.src = url; } writeProactiveRequestData(); elapsedTime(); document.write("\"Live");